How to File a Complaint
- Complete the
- Complaints are reviewed and directed to the appropriate area (Academic Affairs, Student Affairs, or Administrative Units)
- The process begins at the first level of review (e.g., department chair or director) and may be appealed to higher levels if needed
Resolution Process
- Step 1: Review and response at the first level (chair/director)
- Step 2: Appeal to the second level (dean or administrator), if needed
- Step 3: Final appeal to the third level (provost or vice president)
The third level decision is final. Students may bring an advocate for support throughout the process.
Important Notes
- Informal resolution is encouraged whenever possible
- Complaints are documented and reviewed to improve university processes and services
- Timelines and procedures must be followed for appeals
Unresolved Complaints
If a concern remains unresolved after completing the university process, students may contact:
- Pennsylvania State System of Higher Education ()
- Middle States Commission on Higher Education ()